1. Our 100% Money Back Policy
At Cybersafe Network you get the full price you paid for the service back if your case is not successful, under the conditions below. We want you to know exactly where you stand before you place an order.
Every decision about an account, a report or an appeal is made only by the platform itself (for example Meta, TikTok, Google/YouTube, LinkedIn or Snap). We cannot control that decision, which is why this policy protects you when the result does not come.
2. When You Get a 100% Refund
- Unsuccessful case: by the end of the period we tell you by message when you place your order (this period depends on the case and the platform), the platform has not restored your account, lifted the restriction, or accepted the report or request we prepared for you.
- Case not possible: after reviewing your case we find there is no legitimate route left (for example, the platform has already permanently deleted the account and offers no review).
- Cancellation before work starts: you cancel before we have started preparing your appeal, documents or reports.
3. When a Refund Does Not Apply
- False information or ownership: you give us false or forged documents, or the account or content is not yours (or you are not authorized to act for its owner).
- No response from you: the case stops for 14 calendar days because you have not sent the information or documents we asked for, or have not completed a step that only you can do (for example the platform's own identity or selfie check).
- Successful result: the platform has restored the account, lifted the restriction, or accepted the report or request.
- Later problems caused after success: after a successful result, the account is lost again because of later actions outside our work (for example sharing your login with others or turning off two-factor authentication).
- Prohibited requests: the order asks for something we do not do under our Terms of Service or our Platform Rules & Acceptable Use Policy.
4. Services Without a Refund
The 100% Money Back Policy covers services where we work towards a result that only the platform can decide, such as 2FA lock solutions, suspended and disabled account appeals, hacked account restore, page support and reporting services.
The following services are guidance and setup work, not result-based, so they are not refundable:
- Secure Business / Creator Account Setup (all platforms) and Secure Professional YouTube Channel Setup;
- TikTok Shop Setup;
- Account Security Audit;
- Account Security Consultation; and
- Monthly Account Security Subscription.
5. How to Request a Refund
- Contact us at support@cybersafenetwork.com or WhatsApp +880 1842-272292 with your Booking Number (for example CS-XXXXXX).
- We review your request within 24 to 48 business hours and reply to you.
- Once approved, the refund is sent to your original payment method within 3 to 5 business days. Your bank or payment provider may take a little longer to show it.
6. Payment Provider and Bank Fees
A refund covers the full price of the service. When you pay through Payoneer, Payoneer, your card provider or your bank may charge you a fee or a currency conversion cost. That amount is taken by them, not received by us, so it is not part of the refund. The same applies to bank transfers: fees charged by your bank or any intermediary bank are not refunded.
7. Disputes and Your Rights
Please contact us before opening a dispute or chargeback with your bank, so we can resolve it quickly. This policy does not limit any refund or consumer rights you have under the law of your country.
8. Questions
If you are not sure whether this policy covers your case, ask us before you order at support@cybersafenetwork.com or WhatsApp +880 1842-272292.