1. About Us and These Terms
These Terms of Service apply to every order placed with Cybersafe Network ("we", "us"), an independent online service based in Bangladesh, through this website or our contact channels. By placing an order you agree to these Terms, our Privacy Policy, our 100% Money Back & Refund Policy and our Platform Rules & Acceptable Use Policy.
2. We Are Independent
We are not affiliated with, endorsed by, sponsored by or partnered with Meta Platforms (Facebook and Instagram), TikTok, Google (YouTube), LinkedIn or Snap Inc. (Snapchat). Platform names and logos appear on this website only to describe which platform a service relates to. All trademarks belong to their owners.
We have no private, internal or insider channel at any platform. We work only through the official processes each platform offers to the public.
3. What Our Services Are
Depending on the service you order, we:
- review your case and explain your options;
- prepare appeals and supporting documents, and help you submit them through the platform's official channels;
- guide you step by step through the platform's own account recovery, appeal and identity verification processes;
- help you prepare reports and legal forms (such as impersonation, harassment, privacy or copyright forms) about accounts or content that affect you; and
- advise you on securing your accounts (two-factor authentication, recovery options, login alerts and safe habits).
We are not a law firm and we do not give legal advice. Any appeal, report or form we help you prepare is your own statement, based on your own facts and evidence.
You stay in control of your account at all times. Submissions to a platform are made by you, or in your name with your approval.
4. What We Never Do
- We never ask for your password, your two-factor or verification codes, your backup codes, or access to your logged-in session, and we never log in to your account.
- We never access, or try to access, any account without its owner's authorization, and we never bypass or break a platform's security.
- We never buy, sell, rent or transfer accounts, usernames, followers or verification badges.
- We never file false, exaggerated or mass reports, false copyright claims, or reports against accounts simply because someone dislikes or competes with them.
- We never impersonate you, a platform, or anyone else.
- When we guide you over screen share, it is view only. You stay in control of your device, we never take remote control of it, and you should never show a password or code on screen.
If anyone claiming to be Cybersafe Network asks you for a password or a code, it is not us. Please report it to us at support@cybersafenetwork.com or WhatsApp +880 1842-272292.
5. No Guaranteed Outcome
Each platform alone decides whether to restore an account, lift a restriction, or remove an account or content, and it may not reply at all. We cannot promise any result, timeline or response from a platform. Any time shown on our website is an estimate, not a promise. If your case is not successful, our 100% Money Back & Refund Policy applies.
6. Your Responsibilities
- You confirm that you own the account or content concerned, or are legally authorized to act for its owner (for example as a parent or guardian of a minor, or as an authorized representative of a business).
- You give us true, complete information and real documents, and you tell us honestly what happened, including anything the platform says you did.
- You complete the steps that only you can do, such as the platform's own identity or selfie verification.
- You use our work only for lawful purposes and in line with each platform's terms.
7. When We Refuse or Stop a Case
We may refuse an order, or stop working on a case, if ownership cannot be confirmed, if the identity documents do not match the account holder, if information or documents appear false, if the request would break the law or a platform's rules, or if the request is aimed at harming someone else. If we stop a case before any work for it is completed, our 100% Money Back & Refund Policy explains whether a refund applies.
8. Orders and Payment
Before you send any money, please discuss your case with our specialist and get it confirmed. Prices are shown on the service page or confirmed with you before work starts. Payment is made through the secure payment link or bank details we send you. We do not see or store full card numbers. Work starts after payment is confirmed.
9. Confidentiality
We keep your case details private and use them only to provide the service, as described in our Privacy Policy.
10. Limitation of Liability
To the extent the law allows, we are not responsible for decisions made by any platform, for harm caused by anyone who accessed your account before or after our work, or for indirect or consequential losses (such as lost income or followers). Our total responsibility for any order is limited to the amount you paid for that order. Nothing in these Terms limits rights that the law of your country gives you and that cannot be excluded.
11. Governing Law and Disputes
These Terms are governed by the laws of Bangladesh. If a problem comes up, please contact us first, and we will try to resolve it within 14 days. If it cannot be resolved, it may be taken to the competent courts of Dhaka, Bangladesh. If you are a consumer, you also keep any right to bring a claim in the courts of your own country where the law gives you that right.
12. Changes to These Terms
We may update these Terms. The date at the top of this page shows the latest version. The version in force when you placed your order applies to that order.
13. Language
These Terms and our other policies are written in English. If you read them in another language on this website, the translation is automatic and only for convenience. If the translation and the English version differ, the English version applies.
14. Contact
support@cybersafenetwork.com or WhatsApp +880 1842-272292